FAQs, Help & Support

Greek.Market has partnered with Klarna to bring you flexible payment options at checkout.

Klarna is available for customers in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, the United Kingdom and the USA.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are subject to status.

T&Cs apply. klarna.com/

Occasionally, due to volumetric/weight restrictions, an order consisting of two or more parcels might be delivered in parts separately, at different times on the same day, by different vans/drivers.

This applies only to multiparcel orders. A multiparcel order usually includes a dry-goods parcel and another parcel with your fridge items.

Please check your parcel tracking information for the latest delivery status updates. If you don’t have your individual parcel tracking numbers, please contact us.

Vinegar never expires, the date printed on the bottle is the date it was bottled.

Greek.Market provides you with the maximum convenience and lets you select the delivery day that suits your lifestyle.

At checkout, select one of the delivery methods (Saturday, Next Business Day (Mon-Fri) or Weekday (Mon-Fri) delivery.

This service is currently available only in Germany and the UK.

The click-and-collect service is currently unavailable in Europe.

You or a family member, friend or volunteer over the age of 18 can pick up your Greek.Market order.
The person collecting the order must have the order number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill).
Once you arrive, please park your car close to the reception or warehouse entrance and a member of staff will bring your order to your car.

Why your Greek honey get crystallised

Pollen and the natural sugars in honey such as glucose and fructose will bind together and begin to form little crystals, which can start making your honey harder. Non-processed, 100% pure natural honey of top quality will crystallise faster than others. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.

Crystallised honey is still honey! It’s perfectly safe to eat and doesn’t mean that your honey has gone bad. In fact, it’s just the opposite! It means that your honey is pure and natural with its flavour, quality and health benefits 100% preserved. You can still eat and cook with crystallised honey exactly as you normally would. It will melt into your hot drinks and into your baked dishes, just like liquid honey.

How to turn your honey back to liquid

If you prefer not to mess with your favourite sweet treat and want to keep your honey dripping, simply give it a bath. Take a large bowl, fill it with warm water and let your honey sit until the crystals melt away.

Olive oil starts to get naturally solidified when exposed to cold temperatures, usually between 1-4° Celsius.

The solidification of olive oil is a slow and gradual process and starts with it looking cloudy or crystalised. As the olive oil gets even colder, it turns into the same consistency as butter. When completely frozen, it becomes a very hard butter.

Again, this process doesn’t affect the quality — it will be the same Extra Virgin Olive Oil when you bring it back down to room temperature and it becomes liquid again. Some even suggest keeping it at this extra cool temperature to extend the shelf life.

Thawing Olive Oil At Home

•You can put the container into a “warm room”.
Move it to a warmer spot in your house before you use it. Make sure to give it enough time to turn back into a liquid — the larger the packaging, the more time it will need. This process can take anywhere from 1 day to 1 week, so make sure to plan ahead.

•If you want to bring your retail bottle of olive oil back to a liquid state, this process is quite simple. Just fill a sink with warm water and place your olive oil bottle in it. Your olive oil will slowly come back to a full liquid form so that you can use it just like normal — just give it 10 or 20 minutes in warm water.

•You may find that there are small particles that are floating in the oil after defrosting — these are small, natural molecules of the olive that tend to separate and settle when the olive oil solidifies. Don’t worry, your oil is still good and you can use it like normal.

No, you cannot remove items. We recommend you place a new order.

During festive periods carrier services are stretched to the limit and our Standard delivery service times do not apply.

Our Next Business Day service, however, can provide you with a priority service.

For more information, please check our Delivery Options & Rates.

At Greek Market we pride ourselves on the speed at which we get your order on its way to you, so once an order has been placed you cannot add to it as it slows down our dispatch time.

What you can do, however, is place a second order and let us know that you’d like both of them delivered at the same time, assuming your first order has not been dispatched yet.